On the same day that United Airlines dragged a man off a plane to make room for employees, another woman suffered humiliation at the hands of the same airline. Nicole Harper was a flight to Houston when she needed to get up to use the restroom. Nicole has an overactive bladder and needs to use the bathroom frequently.
Nicole, who wasn't sure if she wanted to share the humiliating story, decided to post about her ordeal on Facebook.
Nicole says she was told by the flight attendants that she could not get up during the flight because the seat belt sign was illuminated, and that allowing her to get up to use the rest room would be in violation of FAA regulations. Instead, she claims the crew brought her two cups, which she had to pee in.
To make matters worse, they escorted her, pee cups in hand, to the bathroom so she could dispose of them. They told her she they would be filing a report, and that she would have to speak to the pilot about the embarrassing incident. She said she felt like they were treating her like a criminal, all because she has an overactive bladder.
To make matters worse, later in the flight a passenger in first class got up during the same flight, while the seat belt sign was lit up, and was able to use the bathroom without incident.
Nicole filed a complaint after she landed, but received no response, and was given the run around when she followed up.
United Airlines released the following statement:
Customer safety is always our first priority. Initial reports from the Mesa Airlines flight attendants indicate that Ms. Harper attempted to visit the lavatory on final descent and was instructed to remain seated with the seat belt fastened per FAA regulations. The situation as described by Ms. Harper and our employees is upsetting for all involved. We have reached out to Ms. Harper and our flying partner Mesa Airlines to better understand what occurred.